Public enquiries
- Contact Regional Offices
- 8.30am - 5.00pm weekdays
Contact us
Your guide to making a complaint or comment on our service
How you can help us
You can help by telling us what you like about our service, how you would like us to improve our service and how you believe that we have not met our usual standards.
How we aim to help you
Once we have received your comment or complaint, we aim to:
- Send an acknowledgement of your complaint to you within 10 working days.
- Tell you when you are likely to receive a full response to your complaint.
We treat all comments and complaints seriously and may contact you to ask for your comments about how we dealt with your query.
Please note that the above information does not cover the following:
- A challenge to a decision reached by the President or a Tribunal about matters which can be pursued by appeal or judicial review. This is because, in reaching judicial decisions, including procedural decisions about the handling of cases, judicial office holders are independent of the views of government and are not subject to government control.
The Tribunals Service is committed to delivering a high quality service. This is your opportunity to provide us with feedback about your experience.
- A Positive Step Forward – Your guide to giving feedback
(72kb, Adobe PDF) - A Positive Step Forward – Your guide to giving feedback – Welsh Version (148kb, Adobe PDF)
| Social Security & Child Support Appeals local contacts | |||
|---|---|---|---|
| Birmingham | Cardiff | Glasgow | Leeds |
|
Tribunals Service SSCSA Administrative Support Centre PO Box 14620 B16 6FR |
Eastgate House Newport Road Cardiff CF24 0YP |
Wellington House 134-136 Wellington Street Glasgow G2 2XL |
York House York Place Leeds LS1 2ED |
|
Phone 0845 4083500 Fax 0121 634 7201 Textphone 0121 634 7218 ASCBirmingham @tribunals.gsi.gov.uk |
Phone 02920 662 180 Textphone 02920 440 595 Fax 02920 440 596 SSCSA-Cardiff @tribunals.gsi.gov.uk |
Phone 0141 354 8400 Fax 0141 354 8463 SSCSA-Glasgow @tribunals.gsi.gov.uk |
Phone
0113 389 6000 Fax 0113 389 6001 Textphone 0113 389 6070 SSCSA-Leeds @tribunals.gsi.gov.uk |
| Liverpool | Newcastle | Nottingham | Sutton |
|
36 Dale Street Liverpool L2 5UZ |
Manorview House Kings Manor Newcastle upon Tyne NE1 6PA |
ASC 54 Hagley Road PO Box 14620 B16 6FR |
Copthall House 9 The Pavement Grove Road Sutton SM1 1DA |
|
Phone 0151 243 1400 Fax 0151 243 1401 SSCSA-Liverpool @tribunals.gsi.gov.uk |
Phone 0191 201 2300 Fax 0191 201 2357 Textphone 0191 201 2350 SSCSA-Newcastle @tribunals.gsi.gov.uk |
Phone 0845 408 3500 Fax 0121 450 6392 ASCBirmingham @tribunals.gsi.gov.uk |
Phone 0208 652 2300 Fax 0208 652 2381 Textphone 0208 652 2366 SSCSA-Sutton @tribunals.gsi.gov.uk |
