In this section
- Customer leaflets
- Business Plan
- Annual Reports and Accounts
- Presidents Report
- National Service Agreements
- Forum minutes
In this page
Publications
Forum minutes
The National Customer Representative Liaison Froum (NCRLF) and the Unified User Group for Scotland (UUGS) include representatives from NACAB, CPAG, the Council on Tribunals, RNID and senior represenatives from the Social Security and Child Support Appeals Tribunal who meet to discuss issues affecting users of the Social Security and Child Support Appeals Tribunal.
National Customer Representative Liaison Forum
Terms of reference
- 1. To provide a joint national forum in England and Wales between the appeal tribunals (Social Security and Child Support Appeals (SSCSA)), the Commissioners’ Office (OSSCSC) and representatives of users of their services in an environment where participants can discuss and resolve issues affecting users. This will ensure that:
- customer representative groups have the opportunity to raise any issues of national concern and provide feedback on current levels of service delivery and new initiatives;
- customer representative groups are involved in the development of service improvements and are able to advise on the effects on appellants of changes made to the way services are delivered; and
- the appeal tribunals and the Commissioners’ Office can provide updates on performance and operational policy and promote awareness of initiatives designed to improve the services provided to users.
- 2. To act as a forum for discussion, as and when appropriate, on issues of diversity. To encourage a partnership in meeting the Tribunals Service’s general duties under the relevant legislation relating to diversity issues.
Minutes from last NCRLF meetings
- 31 October 2006
(35kb) - 17 July 2006 (35kb)
- 8 December 2004 (35kb)
- MORI Customer Satisfaction Report 2005 (1.36mb)
Unified User Group for Scotland
Terms of reference
The objectives and terms of reference of the Unified User Group for Scotland reflect those of the National Customer Representative Liaison Forum, but from a Scottish perspective. Meetings are held in Edinburgh and Glasgow alternatively, and are chaired by the Senior Commissioner for Scotland and the Regional Chairman respectively.
Minutes from last UUGS meetings
- 28 October 2004 (52kb)
